Shipping & Returns

Update: 💫 We’re Growing (and Glowing)!

We’re moving into a larger space to bring you more of what you love!
While we transition, orders placed between 4/2 and 4/16 may experience a delay in shipping, but will be processed no later than 4/17.
Thank you for your patience — we promise it’ll be worth the wait!

Shipping Policy

Domestic Shipping (U.S.):

• All domestic orders are processed and shipped within 3 business days via UPS or USPS, unless otherwise specified. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.

• To ensure the fastest possible delivery, please note that items in your order may be shipped separately.

International Shipping:

• For international orders, please contact us at contact@molliwater.com for more information and assistance.

Returns & Refunds policy

• If your item is damaged during transit, it qualifies for an insurance claim through USPS, with up to $100 of insurance automatically included for shipment damage.

• To file a claim, please report any damaged items within 48 hours of receiving your order. You can reach us at contact@molliwater.com, providing your order number along with clear photos of the damaged item.