Refund policy

Return and Refund Policy

Last Updated: April 10, 2026

At Molliwater, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please review our return and exchange policy below.

1. Return Window

You have 14 days from the date of delivery to initiate a return or exchange. Items must be postmarked within this 14-day window to be eligible for a refund.

2. Eligibility & Product Condition

To be eligible for a return or exchange:

  • The product must be in New condition (unused, unopened, and in its original packaging).
  • We accept returns for both defective items (damaged during transit or manufacturing errors) and non-defective items.

3. Exchanges

We happily accept exchanges. If you would like to swap your item for a different product, please follow the return process and specify your preferred exchange.

4. How to Return

All returns must be conducted by mail.

  • Initial Contact: To start a return, please email us at contact@molliwater.com.
  • Return Label: The customer is responsible for the cost of the return shipping label. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
  • More Info: Further details can be found at molliwater.com/shipping-and-returns.

5. Fees

  • Restocking Fee: A flat restocking fee of $7.99 USD applies to all returns. This fee will be deducted from your final refund amount.

6. Refunds & Processing Time

Once we receive and inspect your return, we will process your refund.

  • Processing Time: Please allow 15 days for the refund to be issued to your original payment method.

7. Contact Us

For any questions regarding your order or this policy, please reach out to:

Note: This policy applies to orders within the United States.