Refund policy
Return and Refund Policy
Last updated: 27 July 2026
At Molliwater we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return window
You have 14 days from the date of delivery to initiate a return. Items must be postmarked within this 14-day window to be eligible for a refund.
2. Eligibility and product condition
To be eligible for a return, the product must be in new condition: unused, unopened, and in its original packaging. We accept returns for both defective items (damaged during transit or manufacturing errors) and non-defective items.
3. Exchanges
We do not offer exchanges. If you would like a different item, return the one you have for a refund and place a new order for the one you want.
4. How to return
All returns are handled by mail.
- Start the return: email contact@molliwater.com with your order number.
- Return label: the customer is responsible for the cost of return shipping. We recommend a trackable service, as we cannot guarantee receipt of a returned item we cannot track.
- Full details: see our Shipping and Returns page.
5. Restocking fee
A restocking fee of $7.99 USD applies to all returns and is deducted from your final refund amount.
6. Refunds and processing time
Once we receive and inspect your return, your refund is issued to the original payment method. Your bank or card issuer usually adds a few additional business days before the funds appear.
7. Damaged or incorrect items
If your order arrives damaged or we sent the wrong item, email contact@molliwater.com within 14 days of delivery with photos and we will make it right. No restocking fee applies in that case.
8. Contact
Molliwater, LLC
2107 Faulkner Rd NE, Atlanta, GA 30324
Email: contact@molliwater.com